Help center

Find the right answer faster.

Support topics for account access, subscriptions, AI usage, saved records, privacy controls, refunds, and troubleshooting.

Account and Access

Use these topics when login, profile, or workspace access does not behave as expected.

Use the password reset flow if you cannot access your account. Check your email and retry after a few minutes if needed.

Update profile details, workspace name, application language, and display preferences in settings.

Submit an account deletion request in settings. Some records may be retained where needed for legal, security, billing, or dispute reasons.

Plan and payment questions should be handled with clear records and support context.

Open subscription settings to review plan status, billing period, usage limits, and available upgrade options.

NiuTools may use providers such as Stripe or PayPal to process payments, receipts, refunds, and subscription management.

Refund eligibility depends on checkout terms, payment-provider rules, usage, abuse prevention, and applicable consumer laws.

Use AI features with the right expectations about inputs, outputs, and saved records.

AI features process the text and context you submit to generate corrections, rewrites, or explanations.

Delete individual records or clear history when you do not want specific outputs kept in your workspace.

Avoid submitting passwords, payment cards, government IDs, medical records, or other sensitive data unless necessary.

Open settings from the workspace so support context is easier to find.